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Flexibility - It's What RDH Temps Has Always Been About!
Issue No. 12
January 2009
In This Issue
Get to Know Tacy!
RDH Temps - More Flexible than Ever!
Dental Insurance and You
RDH Temps is on Facebook
Project Stretch
DentistryDentistry in the News
Contact Us
RDH Temps, Inc.
P.O. Box 2056
Dennis, Massachusetts 02638
1-800-462-8367

Helpful Links
RDH Temps Calendar of Events
Learn how RDH Temps is becoming
more f l e x i b l e.  
Visit us at Booth 916 at
Yankee Dental Congress January 28 - February 1, 2009
Boston Convention & Exhibition Center
January 28 - February 1, 2009
 
RI Dental Meeting
RI Convention Center
February 25, 2009
 
Watch this space for new info each month!
Annual OSHA Training- 
Are You in Compliance?
 
OSHA requires all dental personnel to complete Hazard Communication, Blood borne Pathogens and General Safety Training every year.  Employees of RDH Temps, Inc. can get OSHA training online, 24/7 from any internet enabled computer.  Employees of RDH Temps, Inc. can earn continuing education credits while complying with the workplace safety federal laws. 

Email RDH Temps to Register or call us now.  800-462-8367

      Prepared?              
 

 
Happy 2009!  New Year, New You?  January is the time most of us reevaluate our lives, perhaps focusing on new goals for the upcoming year.  Diets, exercise, budgets often top the list. Snowman Yellow Hat Perhaps volunteering in some capacity is on your list of things to accomplish this year.  Patients may resolve to brush and floss more and take better care of their oral health and overall health.  
 
At RDH Temps we resolve to continue our relationship building with you, our dental facilities and dental staff.  We also have some exciting plans to become more flexible.  We will be announcing the specifics about our increased flexibility at Yankee Dental 34 and look forward to sharing these new ideas with you!
 
The new year brings a new insurance benefit year for many patients.  This month's RDH Temps eNews features an excellent article on understanding insurance benefits and documenting the appropriate information to maximize benefit payments.  Now more than ever, it is critical to understand and work with your patients to understand the ways insurance works and have viable options for mutually acceptable financial arrangements.

We are pleased to feature an article on Project Stretch.  Project Stretch was founded in 1988 by a small group of dental professionals interested in providing vital dental services to needy children.  Please consider exploring opportunities with Project Stretch if you are looking to give of yourself this year.
 
As we told you last month, RDH Temps can now be found on Facebook!  If you are a Facebook user, please stop by and become a fan.  Facebook is a fun, easy to use social networking site that has something to offer for all.
  
If you are a New Customer or New Employee please take advantage of  RDH Temps Introductory Offers. Come Grow With Us! 
 
When you have finished reading this issue please give us your feedback and any suggestions for future issues.


   
 
ComeGrowWithUs
Get to Know Tacy!
 
Tacy Gonzales joined RDH Temps in the summer of 2008.  She is the Area Representative and Interviewer for the New Haven, Litchfield and Fairfield Counties of Connecticut.
 
Daisy Black BackA graduate of Briarwood College in Southington, CT, Tacy also attended the University of Rhode Island and the University of New Haven.
 
Tacy brings extensive dental office experience to RDH Temps having previously worked for 20 years as both a dental assistant and office manager in General Practice, Orthodontics and Oral Surgery.
She also has 8 years of sales and marketing experience as a licensed CT Real Estate Agent.
 
Tacy resides in Stratford with her husband David.  When she is not in her kitchen cooking vegetarian and organic dishes, she and David can may often be found in New York City watching a Broadway show, photographing Brooklyn Brownstones, shopping on Canal Street, eating at an Ethnic Restaurant in SOHO, sipping coffee on a park bench, people watching in Central Park or cheering on the Yankees in the Bronx. 
 
We hope you will welcome Tacy warmly when she visits your office!
RDH Temps is Becoming More Flexible - Learn How at YDC!
 
RDH Temps is very excited about some new things in store to make us even more flexible to your needs!  Be sure to stop by our booth, #916-917 at Yankee Dental Congress, January 29-31, 2009, to learn more! Flexible Pens
 
Yankee Dental Congress is the premiere dental meeting for all dental staff.  There is still time to register to attend Yankee Dental Congress 34 at the Boston Convention Center & Exhibition Center on January 28 - February 1, 2009. 

Each year we look forward to having the chance to visit with you at Yankee.  This year is more exciting than ever as our Area Representatives will be joining us at the exhibit booth. Many of you have had the opportunity to meet your local representative this year.  Their visits with your offices have provided valuable feedback and information for our sophisticated proprietary software database allowing us to match your needs better than ever. If you would like to schedule a time for the representative in your area to visit your office we will be happy to do so!
 
KeyboardIn keeping with the theme of flexibility, we will be conducting raffles with the chance to win flexible computer keyboards!  Be sure to visit RDH Temps at Booth #916-917 to enter for your chance to win.  You may also request an Update Form from our main office and bring it with you when you visit to enter an additional drawing which will be only for those completing an update prior to the meeting. Whether you are a facility in need of staff or a staff person seeking work, providing us with the best data for your profile will allow us to offer the best results. 
           
                                                                                            
                               
Dental Insurance and Your Dental Practice

                                     Ann-Marie DePalma, RDH, MEd, FAADH
                                                         

Storm Dental insurance: you can't live with it and you can't live without it.  By definition, dental insurance is not really insurance at all, but rather a source of funds to defray dental expenses.  Do you and your patients understand the good and bad about dental insurance and what it can and can not do?  Has your practice of dentistry and dental hygiene invested the time to Dental Insuranceunderstand the realities of dental insurance?  Have you defined approaches that help patients get the most out of their insurance plans?
 
Dental insurance provides payment to dental providers for preventative services and treatment options.  Insurance plans vary from company to company and even within a given company.   Employers first choose which plan or plans to offer, then the employees choose one of the plans offered.  Each individual and employer may have a number of options available to them.
 
As dental practices, it is not our responsibility to know what each plan covers; there are a million and one options available.  Our job is to do the most to help the patient obtain their full benefits.  Our diagnosis and treatment recommendations should not be based on "what the insurance will cover", rather what will treat and prevent oral disease.
 
If we are not documenting the actual situation the patient presents with, including using Box 35 on the insurance form for narratives, we are not going to obtain the most benefits for the patient.  If diagnosis and treatment recommendations are only based on what a practice thinks the insurance will cover, the practice can actually be committing a form of insurance fraud!
Daisy Black Back
Several companies, Cigna for example, have policies that are progressive.  A progressive maximum policy is one that stipulates if a patient receives care within a given year, they are entitled to a larger benefit for the following year.  Another insurance company may offer a regressive plan, which is just the opposite of the progressive plan.  If the patient doesn't present for treatment within a year they loose benefits the following year. We need to be able to offer our patients the best options for their benefit package while continuing to offer a complete diagnosis and treatment plan based on their dental needs.
 
Insurance companies are very intelligent.  They are aware of the latest dental research and they are all about saving money.  The carriers are well-versed on the research into the oral-systemic connection.  Some have even invested in their own research.  For example, Aetna performed a research study of over 145,000 people with both medical and dental insurance and found that without a doubt, when people maintained regular dental care, there were lower costs in managing diabetes, heart disease, pregnancy complications and other health issues.  As a result of this research Aetna changed what they cover for dental care for some procedures.  With appropriate documentation benefits for more frequent prophylaxis may be available for some patients.  Delta, Cigna and several other major insurance carriers have since done the same.
 
The case of the 12 year old Illinois patient, Deamonte Driver, a boy who died after the bacteria from an abscessed tooth spread to his brain, has added more fuel to the systemic connection.  In this case, an $80 extraction would have saved the boy, along with $250,000 in medical costs.
 
 
 
Find RDH Temps on Facebook!
 
Check out RDH Temps on Facebook!        Find us on Facebook
 
RDH Temps is excited to announce that we have created a Facebook Page.  If you are already on Facebook you know how much fun it can be.  If you are not registered at Facebook, check it out.  There are lots of fun things happening. 
 
We would love to have you become a fan of RDH Temps on Facebook!  Just click the 'Become a Fan' link on our Facebook Page.
 
Be sure to watch RDH Temps on Facebook for fun new feature coming soon - the RDH Temps Recipe Compendium!  Contributions from the RDH Temps staff will soon be posted and we will invite our fans to post their favorite recipes.  Have a favorite Super Bowl Sunday Chilli recipe?  Get it ready to share.
 
In the months ahead we plan to update the page with news and events of interest to our dental offices and dental staff.  If there is something you would like to see posted, please let us know!
 
 
 
Tell a Friend
If you enjoy RDH Temps eNews, the best compliment you can give us is to recommend it to a friend. We would appreciate it.
 
Project Stretch - Dentistry Reaching Out to Children
Project StretchProjectStretch                   Gail Weisberg, RDH
 
 Smile and the whole world smiles with you...
 
For 20 years Project Stretch has brought dental hygienists, dentists, dental assistants and dental students together traveling worldwide to provide dental services to children. 
 
Project Stretch is proud to have sponsored programs in New Orleans, Alaska, Massachusetts, Chile, Cape Verde, Africa, Mexico, Lithuania, Nicaragua, and Venezuela. 
 
Last April, three dental hygienists, Mary Kellerman, Deb Hesek, and I descended to New Orleans.  Collectively we have 100 years of dental hygiene experience.  We serviced 500 school children, kindergarten through 3rd grade and other older children at a Boys and Girls Club.  Checkups, fluoride varnish, and tooth prints were done on all.  Dental education using plays, videos, puppet shows and coloring books was enjoyed by all.  Never have I had such a rewarding time.  We visited LSU Dental Hygiene Program and connected with students there to help us.  In March, 2009 I am off to Mexico where Project Stretch has a year round staffed dental clinic. 
 
How can you see new places, meet new friends, help others, and live an adventure with Project Stretch?  Become a member.  Annual dues are $25.   Meetings are held the second Thursday of the month at 7:00 p.m. at our headquarters in Natick, Massachusetts.  Volunteer your time and unique talents to fundraise for your mission.  If you don't have time in your life for a mission now you can participate in local projects.  Donations of money, support or supplies are always welcomed.  Gloves, fluoride varnish, sealants, and Fuji composite are presently needed.
Project Stretch is currently undergoing website updates; however you can also find us on Facebook.  Additional information is available by contacting Gail Weisberg, RDH, Director, at
smilegew@aol.com or 401-368-2428. 


RDH Temps is the premier dental staffing agency in New England.  We continue to place temporary and permanent dental hygienists, dental assistants, dentists and administrative staff. Our continually expanding staffing requests include more dentist positions than ever before.  With 30 years of experience, exclusively in the dental field, RDH Temps is your best choice for ALL dental staffing and employment needs.
 
Come Grow With Us!
 
 
Newsoffer
Introductory Offers!
 
Visit our website to see our great offers for new
customers and new employees. 
 
                   
Introductory offers for new customers!       Daisy Black Back
 
First day worked bonuses for new temps!